Shipping policy

Shipping & Delivery Policy

At UPGRACE, we aim to ensure that every order reaches you safely and within the promised timeframe.

Order Processing & Delivery

  • All orders are dispatched from our own warehouses.

  • We endeavour to deliver all orders within 7 business days from the date of successful payment.

  • Deliveries are carried out either by our authorised delivery personnel or through third-party courier and logistics partners.

  • Standard delivery hours are between 9:00 AM and 5:00 PM, Monday to Friday, excluding public holidays.

  • A signature or acknowledgement may be required at the time of delivery. Such acknowledgement will be treated as confirmation that the order has been successfully delivered.

  • UPGRACE will not be responsible for deliveries acknowledged by any person other than the individual who placed the order, provided the delivery is made to the shipping address specified at checkout.

  • Since orders are processed based on the details provided by the customer, UPGRACE will not be responsible for delays, failed deliveries or losses arising from incorrect or incomplete shipping addresses.

  • UPGRACE shall not be responsible for any damage to the product occurring after successful delivery and acknowledgement.

Damaged or Tampered Packages

If you notice that your package is visibly damaged, tampered with or appears to have been opened before delivery, we request that you refuse to accept the shipment.

Please notify our customer support team immediately at [your customer care email address], mentioning your order reference number and providing relevant photographs, wherever possible.

Upon receiving your complaint, our team will review the matter and make reasonable efforts to arrange a replacement delivery at the earliest, subject to verification and product availability.

Transfer of Ownership & Risk

Ownership and responsibility for the product, including the risk of loss or damage, shall transfer to the customer once the order has been handed over to the designated shipping or courier partner for dispatch.

Delivery Charges

  • Free standard shipping is available on all orders.

  • A ₹99 additional charge will apply to orders placed using the Cash on Delivery (COD) payment option.

  • UPGRACE will make up to three delivery attempts to successfully deliver an order.

  • If the customer remains unavailable or refuses to accept the shipment across all three delivery attempts, UPGRACE reserves the right to cancel the order at its discretion.

  • In such cases, eligible prepaid order amounts will be issued as UPGRACE store credit.

We appreciate your cooperation and thank you for choosing UPGRACE.